Quick answer
For a first-time employer, the support that matters most comes before the first payroll run, because no one can be paid until the business has an Employer Identification Number. ZenBusiness handles that step and then routes customers to RUN Powered by ADP, where an ADP representative discusses employee count and pay schedule before quoting a price. That is the most guided route into payroll on this page, with one firm limit: ADP is a separate service with its own platform, billing and support, and ADP does not publish its payroll prices. QuickBooks Payroll publishes its prices, starting at $88/mo + $6.50 per employee as of 2026-10-06.
What does "support for a first-time employer" mean when cost is the question?
A first-time employer usually needs two kinds of help at once: someone to set the account up correctly, and someone to explain obligations the owner has never carried before. Providers package that help differently. Some fold it into a published monthly fee, some reserve fuller service for higher tiers, and ADP builds it into a quoted relationship that starts with a conversation.
This page does not rank support quality or list support hours. Phone hours and support channels change often, so confirm them on each provider's own help pages before signing up. What can be compared is the structure: who a new employer talks to first, what is published, and what has to happen before any provider can help at all.
What has to be in place before the first paycheck?
The Employer Identification Number is the hard dependency. Payroll cannot run without one, because it is the number the business reports payroll under. For an owner who has not formed the business yet, the sequence is entity, EIN, separate business bank account, then payroll.
That sequence is where ZenBusiness fits. Through the ZenBusiness ADP payroll partnership, a customer requests the connection from the ZenBusiness dashboard, an ADP representative follows up about employee count and pay schedule, and ADP quotes. ZenBusiness customers may be eligible for promotional pricing, which is confirmed in that consultation and generally excludes state filing fees and add-ons. The dashboard is where the connection is requested, not where payroll runs: day-to-day payroll and tax filings happen in ADP's own system.
Some paperwork no provider removes. The IRS's "Hiring Employees" page states that "all U.S. employers must properly complete Form I-9 for every individual they hire for employment in the United States." It also tells employers to collect a signed Form W-4 from each new employee at the start of work, make it effective with the first wage payment, and record each employee's name and Social Security number for Form W-2. A W-4 stays in effect until the employee hands in a new one.
Worker classification is the next trap. The IRS looks at behavioral control, financial control and the type of relationship, and says no single factor decides whether someone is an employee or a contractor. An employer who treats an employee as a contractor without a reasonable basis may be held liable for employment taxes for that worker. Form SS-8 asks the IRS for a ruling, but the agency notes a determination may take at least six months.
State law sets how often wages must be paid, and the differences are wide. The Department of Labor's state payday table shows California requiring pay at least twice per calendar month on days designated in advance, Colorado requiring monthly pay, and Connecticut requiring weekly pay unless the labor commissioner approves a longer interval. The DOL directs readers to their state labor office for official information. Workers' compensation is also state law and differs sharply from state to state, so check the requirements in the relevant state directly rather than relying on a provider's default setup.
ADP vs QuickBooks Payroll: what does each actually cost?
QuickBooks Payroll publishes three tiers. As of 2026-10-06, Workforce Payroll + Simple Start is $88/mo + $6.50 per employee, Workforce Payroll + Essentials is $125/mo + $6.50 per employee, and Workforce Premium + Plus is $203/mo + $10 per employee. For three employees, that works out to $107.50, $144.50 and $233 a month at ongoing rates.
The promotional offer is 50% off the base for three months. On the lowest tier with three employees, and assuming the discount applies to the base fee only, the first three months come to $63.50 each. Across a first year that is $1,158 against $1,290 at the ongoing rate. The promotion saves $132 once and leaves the ongoing price unchanged.
ADP does not publish payroll pricing and quotes per business. That makes ADP's total cost impossible to compare on paper, and any page that quotes a figure for it is estimating. What can be compared is what goes into the quote.
Before accepting an ADP quote, a first-time employer should get several things in writing: the base fee and the per-employee fee, whether payroll tax filing and year-end forms are included, any setup fees, charges for additional states, and how long any promotional rate lasts and what it rises to. With those answers, the ADP quote can be laid next to the QuickBooks figures above on equal terms.
The real difference for a first-time employer is how the price is reached. QuickBooks lets an owner work out the cost alone and start. ADP's route begins with a representative asking about headcount and pay schedule, which is closer to guided setup.
How does the full field compare on published price?
The table lists providers alphabetically, not as a ranking. Prices were taken from each provider's own pricing page as of 2026-10-06. The three-employee column multiplies the published per-person rate and adds the base fee, and it excludes state fees, add-ons and the payroll taxes themselves.
| Provider | Lowest published price (as of 2026-10-06) | Example: 3 employees, monthly | Notes |
|---|---|---|---|
| ADP | Not published; quoted per business | Not calculable | RUN Powered by ADP is built for 1 to 49 employees |
| Gusto | $49/mo + $6 per person (Simple) | $67 | Plus $80 + $12; Premium $180 + $22 |
| OnPay | $49/mo + $6 per worker | $67 | Public page quotes a start price of $55/mo |
| Patriot Software | $17/mo + $4 per employee (Basic Payroll) | $29 | Full Service $37 + $5, or $52 for three |
| QuickBooks Payroll | $88/mo + $6.50 per employee | $107.50 | 50% off the base for 3 months is promotional, not ongoing |
| SurePayroll | From $29/mo + $7 per worker | $50 | Multi-state add-on $9.99/mo; household payroll from $39/mo |
| ZenBusiness | Formation: Starter $0 plus state fees; Pro $199; Premium $299 | Not a payroll price | Payroll is ADP's, quoted by ADP per business, and not included in any ZenBusiness plan price |
The providers, in alphabetical order
ADP
ADP does not publish payroll pricing and quotes each business individually. Its RUN Powered by ADP product is aimed at businesses with 1 to 49 employees. The start is a conversation rather than a checkout page, which suits an owner who wants a person to walk through the setup. Best for: first-time employers who want a representative involved from day one and are comfortable comparing on a quote.
Gusto
Gusto publishes three tiers as of 2026-10-06: Simple at $49/mo + $6 per person, Plus at $80/mo + $12, and Premium at $180/mo + $22. For three employees, that is $67, $116 or $246 a month. Best for: owners who want a published price at every tier and a clear sense of what moving up will cost.
OnPay
OnPay lists $49/mo + $6 per worker as of 2026-10-06, and its public page quotes a start price of $55/mo, which is the base plus one worker. Three employees come to $67 a month. Best for: owners who want one simple published rate to plan around.
Patriot Software
Patriot Software lists Basic Payroll at $17/mo + $4 per employee and Full Service at $37/mo + $5 as of 2026-10-06, or $29 and $52 a month for three employees. At the very bottom end, Patriot is simply cheaper than anything else here. Check which tier files payroll taxes on the employer's behalf before choosing on price alone.
QuickBooks Payroll
QuickBooks Payroll starts at $88/mo + $6.50 per employee as of 2026-10-06, rising to $125/mo + $6.50 and $203/mo + $10 on the higher tiers. The 50% off the base for three months is a promotional rate and should not be budgeted as the ongoing cost. Intuit's QuickBooks Live offering has been renamed QuickBooks Experts; check Intuit's own pages for whether a given plan includes it. Best for: owners already keeping their books in QuickBooks.
SurePayroll
SurePayroll starts from $29/mo + $7 per worker as of 2026-10-06, or $50 a month for three employees. Its multi-state add-on is $9.99/mo, and household payroll starts at $39/mo. Best for: small employers who want a low published entry price, including household employers.
ZenBusiness
ZenBusiness does not run payroll itself. As of 2026-10-06, its formation plans are Starter at $0 plus state fees, Pro at $199 and Premium at $299, with Pro and Premium renewing at their annual prices; the state fee is set by the state and is separate. The EIN and operating agreement are included from Pro up and cost $99 each on Starter, and the registered agent is $199/yr, Money Pro bookkeeping $30/mo and a website $129/yr. Payroll is handled by ADP, quoted by ADP per business, and not included in any ZenBusiness plan price.
Best for: a first-time employer who has not formed the business or does not yet have an EIN, and wants formation, registered agent, EIN and bookkeeping in one place with payroll handled by a partner. For an owner starting from zero, that ordering is the real support: the steps happen in the right sequence before the first hire.
What else changes the total cost for a first-time employer?
Owner pay can add a person to the payroll count. The IRS's guidance on S corporation compensation says S corporations must pay reasonable compensation to a shareholder-employee for services before making non-wage distributions, and that the IRS can reclassify distributions as wages. If the business is an S corporation, the owner is likely on payroll too, and every per-person fee in the table applies to the owner as well.
Hiring across state lines adds cost. SurePayroll's $9.99/mo multi-state add-on is the only published example on this page, so ask every other provider what a second state costs before signing.
Records outlast the provider. The Department of Labor's Fact Sheet #21 says FLSA payroll records must be kept for three years, and the records wage computations are based on, including time cards and wage rate tables, for two years. An employer who switches providers should export payroll history before closing the old account, because the retention obligation stays with the employer.
Which route fits which first-time employer?
An owner who has not formed the business, or has formed it without an EIN, should start with ZenBusiness: handle the entity, the EIN and the bank account first, then request the ADP connection and compare that quote against the published prices here. Promotional pricing through that route is possible, though never guaranteed.
An owner who already has an EIN and keeps books in QuickBooks will find QuickBooks Payroll the simplest to price, as long as the promotional months are not mistaken for the real cost. Gusto, OnPay, Patriot Software and SurePayroll all publish rates that can be compared line by line against an ADP quote. Square, not covered in the table, is hard to beat for paying contractors only, provided those workers genuinely are contractors.
Sources
- Internal Revenue Service, "Hiring Employees"
- Internal Revenue Service, "Independent Contractor (Self-Employed) or Employee?"
- U.S. Department of Labor, "State Payday Requirements"
- Internal Revenue Service, "S Corporation Compensation and Medical Insurance Issues"
- U.S. Department of Labor, "Fact Sheet #21: Recordkeeping Requirements under the Fair Labor Standards Act (FLSA)"
This is general information, not legal, tax or accounting advice, and payroll requirements vary by state and change over time.